A simple website chatbot concept for dental clinics
This page describes a small technical project focused on improving how dental clinic websites handle incoming patient inquiries.
Introduction
This page describes a small technical project focused on improving how dental clinic websites handle incoming patient inquiries. The system is designed to complement—not replace—human receptionists or existing booking systems.
What is this project?
This is a lightweight chatbot concept designed for local dental clinics. It sits on the clinic's website and interacts with visitors who have questions or appointment requests. The chatbot collects relevant information and forwards it to the clinic's reception team.
What does the chatbot do?
- • Answers common patient questions about the clinic (address, phone number, opening hours, general information)
- • Engages website visitors outside regular working hours
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Collects inquiry details:
– Patient name
– Requested treatment
– New or existing patient
– Preferred date and time range
The chatbot never books or confirms appointments.
Why this approach exists
Many clinic websites miss inquiries due to busy staff or limited hours. The goal is to reduce receptionist workload while preventing missed inquiries. The chatbot's behavior is optional and can be adjusted to fit each clinic's workflow.
Background
This concept has been tested informally with dental clinics in Germany and Turkey and received positive feedback.
Contact
If you received an email referring to this page, the easiest way to get in touch is simply replying to that email.
